Refund policy
Refund Policy
Effective Date: August 1, 2026
30-Day Money-Back Guarantee
We want you to love StrokeKeeper. If you're not satisfied for any reason, you can return your device within 30 days of delivery for a full refund of the purchase price.
How it works:
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Email support@strokekeeper.com with your order number and a brief note that you'd like a refund. No detailed explanation required.
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We'll send you a prepaid return label and simple instructions.
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Once we receive the returned device, we'll process your refund to your original payment method within 5–10 business days.
What's covered:
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Full refund of the device purchase price (single or two-pack) within 30 days of delivery.
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Devices may be tested/used during the 30-day window — this is a "try it and see" guarantee, not a defect-only policy.
What's not covered:
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Original or return shipping costs are non-refundable, except in cases of a defective or incorrect item (see below).
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Devices returned after 30 days from delivery, unless the item is defective (see Warranty below).
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Devices returned without the original clip/pouch, subject to a restocking fee of $5.00 USD. Gift packaging or add-on items purchased separately, unless returned alongside the device.
Defective or Damaged Items
If your StrokeKeeper arrives damaged or stops working properly outside of normal wear, contact us at support@strokekeeper.com within 24 months of delivery. We'll arrange a replacement or refund at no cost to you, including return shipping.
Kickstarter Backers
If you backed StrokeKeeper on Kickstarter, this 30-day guarantee applies from the date your reward was delivered, not your original pledge date. Kickstarter's own platform terms govern pledge cancellations prior to fulfillment.
Exchanges
Want to switch from a single unit to a two-pack (or vice versa)? Email us — we're happy to arrange an exchange instead of a refund where possible.
Questions
Reach us at support@strokekeeper.com. We typically respond within 1–2 business days.